Removing an old computer from your key: ¶ In this case, contact us via email with your full name and license key. We know Gmail works well, and if you provide a Gmail account, we can put your key under that instead so that you can access the portal. If you still cannot find it, then your email provider might be blocking the email from ever reaching you to begin with - some email providers do this. If you do not see it, please check your Promotions or Spam folders as the password reset email sometimes ends up there. Follow the link, choose your new password, then log in. You will receive an email from Cryptlex with a password reset link.
Click 'Forgot Password', enter the email address where you received your license key, and click 'Recover Password'. The first time you use the portal you will need to request a password reset. Contact us via email ( with your full name and license key to have us do this. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this. If you purchased your key from LightBurn directly, you will have access to this portal. The license system used by LightBurn has a web portal that you can use to view the computers on their license, and do some basic tasks like remove a computer that has failed and process an offline activation.
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